The CEO of Delta said the CrowdStrike outage cost the airline 500 million dollars
Delta Airlines ‘Hit the Hard’: On the Challenge of CrowdStrike’s Back-Up After the August 17th Airline Outage
Delta was hit harder than most of its competitors. The airline was forced to cancel more than 5,000 flights as a result of the outage, which stymied businesses worldwide when a failed software update from CrowdStrike, a major cybersecurity firm, crashed operations for millions of users running Microsoft Windows devices.
“We have no choice,” Bastian said about potential action against CrowdStrike. “We’re not looking to wipe them out, but we’re looking to make certain that we get compensated however they decide to for what they cost us. Half a billion dollars in five days.
During his interview with CNBC, Bastian said Delta was heavily reliant on CrowdStrike and Microsoft for its cybersecurity. He said that they got Hit the hardest in terms of the recovery capability because they are the heaviest in the industry.
He said the Atlanta-based carrier had less than 100 canceled flights over the last seven days and that they were back up and running. Delta has been hit by a large financial and reputational hit. The US Department of Transportation is looking at the response to the outage.
Apple isn’t gonna wallow, but Microsoft is free to decide what IT is, and why it can’t wallow it
The flaw that led to the issue and CrowdStrike’s deployment processes were derided by Bastian. you’ve gotta test this stuff. It is not possible to come into an operation and say, ‘We have a bug.’ It doesn’t work.”
If you want to have priority access to the Delta, then you need to test the stuff. You can’t come in with a bug and tell us that it’s bad.
When asked about a continuing relationship with Microsoft after the crash, Bastian said he considers it to be probably the most fragile platform, and asked when they last heard of a big outage at Apple. He blamed the valuations of big tech companies for being lifted by the generative artificial intelligence hype, and said they needed to fortify the current.
CrowdStrike shareholders filed a proposed class action lawsuit, which was similar to Delta’s. The suit was filed because of George Kurtz’s comments on a March 5th call that CrowdStrike software was tested and certified. The shareholders now regard those claims as false and misleading since CrowdStrike wasn’t performing the same level of testing on Rapid Response Content updates as it does on other updates, and its Content Validator checks didn’t catch the bug that caused the global IT crash.
In his recap of the19th event, Tom Warren said that Apple has restricted third-party developers access in recent years. A Microsoft spokesperson said to The Wall Street Journal that it “cannot legally wall off its operating system in the same way Apple does because of an understanding it reached with the European Commission following a complaint.” The European Commission disagrees, telling The Verge, “Microsoft is free to decide on its business model and to adapt its security infrastructure to respond to threats provided this is done in line with EU competition law.”
