The CEO of Sonos apologized for the fiasco of the new app

The DevOps Project: Progress Towards More Privacy and Security in the SOnos App Store, Update Notes for Bi-weekly Software Updates

We appreciate your patience as we address these issues. We know we have work to do to earn back your trust and are working hard to do just that. I am always open to your feedback, you can find me via email at [email protected].

The app was developed to create a better experience and drive more innovation, with the knowledge that it would get better over time. However, since launch we have found a number of issues. Our plan to quickly include missing features andFunctionality was delayed because of these issues.

Every two weeks, werelease new software updates that make significant and meaningful improvements, added features and fixed bugs. Please see the release notes for Sonos software updates for detailed information on what has been released to date.

We plan to continue releasing new software updates on a bi-weekly cadence. With each release, we will share detailed notes on what we’ve addressed and what we’re working on next in our community.

Sonos Music: Where are we? Where do we go from here? When I get my Sonos system up, I can’t turn it on

Yet here I am again, held hostage by hardware, stranded by software, unable to edit my Sonos playlists until September. Maybe I’m just another foolish beautiful dreamer. At least my TV is still working.

This feeling of being disappointed is very familiar to me. My family used to be a fully Sonos household, with Play speakers extending throughout our home and out to my husband’s workshop. I dumped the Play system in 2020 because of the company’s plan to split its controller software into two separate apps for new and legacy speakers. Why do I have to do a mental calculation to remember which app controls which speaker when I want to change the music?

It is not worth anything that the gold standard of premium audio products is Sonos’ hardware. My colleague Parker Hall refers to the Era 100 as the new smart speaker standard; the Ace wireless headphones earned an 8/10 and a WIRED Recommends badge. When I got my home theater system up, I heard the noise of a jungle in Land of Bad. Bomb go boom!

That’s a short list, and maybe it’s too short. The number of improvements the company needs to make is—no point in beating around the bush here—preposterous. I can’t think of another software update that would take away users’ ability to control the volume, because I was a consumer tech reporter and editor at the time.

“I thought the smart home was supposed to make your life easier,” my husband commented mildly, as he watched me factory-reset the Sub a few times, turn my phone on and off again, toggle Bluetooth, switch phones, and finally bang my head against a wall and cry before calling Sonos tech support.

I had a problem when I set up my Sonos system. I was trying to add a Sonos wireless subwoofer to my network, but according to Sonos’ mobile app, the Sub was nowhere to be found. The app would throw a message if I attempted to connect a gray box with a serial number that had nothing to do with anything.